Does Your Carrier Actually Have Your Clients Covered?
A Checklist After the Spokane Fires
Three fast-moving wildfires broke out near Spokane, Washington over the first weekend of August, and within 48 hours they’d forced roughly 65,000 people to evacuate and destroyed more than 600 structures — one of the most damaging disasters in the city’s history. The fires jumped the Spokane River, tore through residential neighborhoods that many residents never considered “fire country,” and are part of a 2026 wildfire season that’s already well above the ten-year average nationally, with major fires also active in Oregon and along the Utah-Colorado border.
Spokane isn’t an outlier — it’s a preview. Wildfire risk has stopped being a “Western states” problem confined to remote forest land. It now touches suburban neighborhoods, wildland-urban interface zones, and drought-stressed regions across the country, from the Pacific Northwest to the Rockies to the Southeast. Wherever your book sits, this event is a good reason to ask a question that matters far more than most agents realize: does the carrier you’re placing this client with actually want to keep insuring them?
That question exposes a structural gap between the two ways agents are set up to sell — and it’s a gap that favors one side clearly.
☑️ The Core Problem: A Captive Agent Has One Answer, No Matter What It Is
If you’re a captive agent, you have exactly one carrier’s appetite to work with — and that appetite can change fast in a wildfire-exposed area, often with little warning to you or your client. When that carrier’s answer is “no,” you have nothing else to offer. That’s not a service gap you can fix with better communication or a stronger client relationship — it’s baked into the business model.
Check whether your carrier has non-renewed or restricted new business in wildfire-prone ZIP codes anywhere in your footprint. California offers the clearest example: one major carrier paused new homeowners business statewide in 2023 and non-renewed roughly 72,000 policies in its highest-wildfire-risk ZIP codes in 2024 alone — and captive agents representing that carrier had no alternative to offer those clients. Full stop.
Understand the bundling risk: when a carrier non-renews a home policy for wildfire exposure, it can trigger a review of the client’s entire account — auto, umbrella, everything. If you only represent that one carrier, the client’s whole program is at risk, not just the home.
Know that if your carrier pulls back, you cannot follow the client into the surplus lines (E&S) market or the state FAIR Plan on your own — that access requires an independent agent or licensed surplus lines broker. A captive agent’s license doesn’t open that door.
Ask your carrier directly, in writing if needed, what their current wildfire underwriting appetite looks like in your book’s footprint. Don’t wait for a non-renewal notice to find out you have nowhere left to send the client.
☑️ The Independent Advantage: Multiple Carriers Means the Client Never Hits a Dead End
This is the structural edge independent agents carry into every one of these conversations: when one carrier says no, there are others to ask — and access to markets a captive agent’s license doesn’t reach at all.
If a captive-represented client in your market gets non-renewed, that’s a client who needs a multi-carrier shop — and you’re the only one equipped to give it to them. That client isn’t just a service opportunity; they’re a retention risk for whoever currently holds their business, and a growth opportunity for you.
Get familiar with your E&S and FAIR-Plan-plus-DIC placement options now, before a client is standing in front of you mid-crisis. FAIR Plan enrollment in the highest-risk ZIP codes nationally has climbed sharply over the past several years as standard carriers pull back — this isn’t a niche product anymore, it’s a routine placement in a growing number of markets, and it’s one only an independent channel can assemble end-to-end.
Push mitigation conversations even in areas that haven’t burned yet. Defensible space, Class A roofing, and other hardening steps are increasingly the price of admission for standard-market coverage — and because you’re not tied to one carrier’s underwriting rules, you can match the client to whichever carrier rewards that mitigation best, rather than whichever one you happen to represent.
☑️ For Every P&C Agent: Audit the Book Regardless of Channel
Pull every client sitting near wildland-urban interface terrain — drought-stressed grassland, forest-adjacent development, canyon or foothill lots — not just clients in states with a wildfire reputation.
Confirm dwelling coverage limits reflect current rebuild costs. Construction cost inflation has left plenty of policies underinsured relative to what a total rebuild actually costs today.
Document the conversation. If a client declines additional coverage, mitigation recommendations, or a carrier switch you suggested, get it in writing. The same E&O exposure that applies to flood applies here: failure to properly offer or explain coverage is consistently one of the top drivers of agent E&O claims, and an undocumented conversation is a hard position to defend.
The Bottom Line
Spokane is a reminder that wildfire risk doesn’t respect the borders people assume it does, and neither does the insurance market’s response to it. When a carrier decides it’s done writing wildfire-exposed business, a captive agent has nothing left to say to that client — the model doesn’t allow for a second option. An independent agent has one, and often several. That’s not a marginal service difference; it’s a structural advantage that shows up exactly when a client needs it most.
To explore the possibilities of becoming an independent agent within an alliance, you are a licensed P&C insurance agent with 12-18 months of experience. If you are, please visit Pacific Crest Services to set up a confidential discussion, or call us now to speak to one of our sales team. Contact us at 208-938-4197.
The contents of this article are for informational purposes only. You should not act or refrain from acting based on this information without first consulting a licensed agent at info@pacificcrestinsurance.com. We disclaim all liability for actions taken or not taken by you based on the contents of this article, which is provided "as is." Pacific Crest Services makes no representation that this content is error-free.
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